Location
The hotel is located in Puerto del Carmen and just 200m. from the beach. It is a newly built resort that stands out for its modern interior design and for the quality and variety of its services.
Facilities
A pleasant ambience awaits guests in 398 rooms. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. Children can enjoy the playground. Additional amenities include a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service (for a fee), a childcare service, a car hire service, medical assistance, a laundry service, a coin-operated laundry, a page service and a hotel doctor. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.
Rooms
Rooms feature a living room, a kitchen and a bathroom. Air conditioning and central heating ensure comfortable indoor temperatures. Rooms have a double bed, a queen-size bed or a sofa bed. Separate bedrooms are available. For a fee, extra beds or children's beds can be provided for little travellers. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge). A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.
Sports/Entertainment
The freshwater pool complex features 5 swimming pools, which are in part heated, as well as 2 children's pools. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities are available at the hotel, for example basketball, golf and archery or, for a fee, cycling/mountain biking and tennis. A wide range of sports are available, including water sports such as windsurfing, catamaraning and aquafit or, for a fee, diving. Sport and leisure facilities at the hotel include a gym, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a beauty salon, massage treatments, hydrotherapy treatments, anti-ageing treatments and Ayurveda treatments. The hotel has a number of entertainment facilities available, including an entertainment programme, a kids' disco, live music and a nightclub.
Meals
The dining area includes a bar. Guests can enjoy dining in the cosy atmosphere of the 3 restaurants (a buffet and à la carte available). Gluten-free meals and vegetarian dishes can be prepared on request. The show cooking is a particularly special attraction.
Payment
The following credit cards are accepted: VISA, AMEXCO and MasterCard.
Medical Assistance
Bicycle Hire
Car Park
Kids Club
Playground
24-hour reception
Bar(s)
Restaurant(s)
Restaurant(s) with non-smoking area
WLAN access
Laundry Service