Location
This hotel is located directly on the white sands of Playa Paraiso on the Maya Riviera. It is 20 minutes from Playa del Carmen with its links to the public transport network, restaurants, bars and pubs. The resort lies less than 30 minutes from the city of Cancún and Cancún International Airport.
Facilities
Guests can enjoy the pleasant ambience of one of the 446 rooms, including 62 junior suites, 2 suites and 186 double rooms. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A lift and wheelchair-accessible facilities are available. There are a number of shops, including a supermarket and souvenir shop. The grounds of the holiday village feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Parking spaces are available to guests travelling by car. Other services include a babysitting service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a hotel doctor. Bicycles can be kept in the bicycle storage area.
Rooms
Rooms are equipped with air conditioning and a fan. A balcony is among the standard features of some rooms. The rooms have a king-size bed and a sofa bed. Separate bedrooms are available. A safe, a minibar and a desk are also available. Additional features include a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.
Sports/Entertainment
The pool complex, which includes 4 outdoor and indoor pools, is ideal for exercise and active relaxation. Little swimmers can splash around in the children's swimming area. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The complex offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball, basketball, golf, archery and horse riding. With water skiing, windsurfing, jet skiing, motorboat rides, banana boat rides, canoeing, sailing, catamaraning, kayaking, snorkelling, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, callisthenics and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Leisure facilities include a kids' club, a kids' disco, live music, a dance club, a casino and a nightclub.
Meals
Dining facilities include a dining room, a breakfast room, a café, a bar and a lobby bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include full board and all-inclusive. For breakfast (continental), lunch, and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options (for dinner). The complex also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.
Payment
The following credit cards are accepted: American Express, VISA and MasterCard.
Lifts
Café
Newspaper kiosk
Small supermarket
Shops
Hairdresser
Bar(s)
Nightclub
Theatre
Casino
Games room
Restaurant(s)
Restaurant(s) with air conditioning
Restaurant(s) with non-smoking area
Conference Room
Internet access
WLAN access
Room Service
Laundry Service
Medical Assistance
Bicycle Cellar
Car Park
Kids Club
Playground
Restaurant(s) with smoking area
Waterslide
Air conditioning
24-hour reception
24-hour check-in
Hotel Safe
Currency Exchange
Foyer